Privacy Policy

Overview

ColbrenSolutions LLC ("Colbren", "we", "us") operates AI-powered communication services on behalf of local businesses, including automated phone ordering, appointment booking, and service scheduling. This policy explains how we collect, use, and protect your information.

Information We Collect

When you interact with a Colbren-powered phone or messaging service, we may collect:

• Your phone number
• Your name (if provided during the interaction)
• Order, appointment, or service request details
• The date and time of your interaction

How We Use Your Information

We use your information solely to:

• Confirm and process your order, appointment, or service request
• Send you SMS notifications related to your interaction (confirmations, reminders, status updates)
• Notify the business on your behalf

We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS Messaging

By completing a phone interaction with a Colbren-powered service, you consent to receive SMS notifications related to that interaction. Message frequency varies based on your activity.

To opt out: Reply STOP to any message at any time

To opt back in: Reply START

For help: Reply HELP or contact us at info@colbrensolutions.com

Message and data rates may apply.

Data Retention

Your interaction data is retained for up to 12 months and then deleted, unless a longer retention period is required by the business we serve or by law.

Third-Party Services

Our services use the following third-party platforms to operate:

Twilio — phone and SMS delivery (twilio.com/legal/privacy)

Microsoft Azure — cloud hosting and AI processing (microsoft.com/privacy)

Contact

For privacy questions or data removal requests:

ColbrenSolutions LLC

Email: info@colbrensolutions.com

Web: https://colbren.com/privacy